Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What Currency do you accept?

The default Currency displayed is AUD$. There is a Currency Converter on the top menu bar, and also on the right side of the Shop above the Product Categories.
We accept AUD$, and USD$.

How are shipping costs calculated?

The majority of our products include Free Shipping.
Where the Shipping is not Free, Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Where can I find Additional Information?

Additional information is listed in the links below: